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Manager, Cohort Program

A Shared Vision

Service Year Alliance believes that a service year should be a common expectation and opportunity for every young American, and works everyday to realize that vision. The force of service years at scale can repair broken cities, uplift and educate children at risk, and empower communities struggling with poverty. It could unite the most diverse nation in history, binding people of different backgrounds through common cause. It can inspire young Americans to serve for a year, and in the process, forge them into the leaders for life our nation needs.

Our Vision

A service year becomes a common expectation and common opportunity, and within a generation, every year, one million young Americans engage in a service year, solving important problems while transforming their own lives.

Why Now: Broken Citizenship and Pressing Challenges

Today, the need for a common experience of citizenship in our country is more poignant than ever. We are drifting apart. Contrary to the illusion of constant connectivity, Americans are isolated from one another—geographically, ethnically, economically, religiously, and culturally. Traditional forms of civic participation have atrophied. Many Americans’ sole contribution to the country is through paying taxes—not nearly enough to bind people to their communities. Only one in three eligible voters turned out in the last election. Less than one percent of Americans serve in the military. There’s a chance—right now—to inspire a renewed sense of citizenship capable of solving our biggest challenges and creating the leaders our nation needs.

Neither the idea of national service nor our vision are new, but this moment in time tells us they are both deeply needed and never before more achievable.    


Position Description

Building and sharing a knowledge base capable of helping organizations deliver quality programs more consistently and move rapidly from startup to stability and scale is imperative to growth.  The Manager, Cohort Program works with service year program staff, subject matters experts and thoughts leaders to form opportunities to generate discussions, solutions, and recommendations to enhance program quality and growth. Manager, Cohort Program is a critical member of the Growth and Organizational Learning Team. The Manager, Cohort Program will support a number of cohort groups. The Manager, Cohort Program works collaboratively with other GOL team members and reports directly to the Managing Director, Growth 


Key Responsibilities:

  • Assist with developing goals, purpose and outcomes for each cohort group.
  • Form and convene cohorts of programs, thought leaders, and/or subject matters expects that address the same issue, similar program type or corps member populations, or face shared challenges.  
  • Supports cohorts to jointly plan and execute strategies to increase program quality and/or increase number of positions.
  • Work with cohorts to identify promising models leading to replication, create knowledge exchanges, build an evidence base, identify funding sources, foster innovation, identify accelerators to advance growth or program quality, build a collaboration model, connect to experts in the field, increase visibility, or develop a policy agenda.
  • Leverage cohorts to gain valuable insight to identify accelerators to program quality and growth. Enable participative discussions and learning among group members.
  • Generate in depth discussion about specific barriers, challenges, and successes that lead to solutions, recommendations, tools, and templates.
  • Create ways to act on the recommendations and replicate solutions and results.
  • Identify, document, and share lessons learned and best practices that foster program development, conditions for growth and/or higher-quality programs
  • Help monitor and evaluate the cohort program to find the best ways for this model to accelerate higher quality programs, increased numbers of positions, or both



  • At least 3 years professional experience. Facilitation skills preferred.
  • Knowledge of meeting management techniques such as creating and managing meeting agendas, and managing discussions and decisions
  • Able to summarize chunks of information for clarity and understanding
  • Exceptional communication, listening, and interpersonal skills
  • Skilled in problem solving, conflict resolution, managing group dynamics, planning and organizing
  • Deep belief in service years to tackle our most pressing challenges, transform the lives of those who service, and change the course of our country.
  • Humble leader with tremendous professional resolve.
  • Comfort with ambiguity.
  • Bias for taking initiative to create and own new opportunities.
  • Strong learning mindset.
  • Ability to pull together diverse partners to do big things.
  • Demonstrable ability and comfort to interact with people at all levels and types of organizations.
  • Comfortable gathering, analyzing, and drawing actionable, conclusions based on quantitative and qualitative data


About Service Year Alliance

Service Year Alliance is working to make a year of paid, full-time service — a service year — a common expectation and opportunity for all young Americans. A service year before, during, or after college — or as a way to get back on track — gives young people the chance to transform their lives, make an impact in their community, and become the active citizens and leaders our nation needs. Expanding service years has the power to revitalize cities, uplift and educate children at risk, and empower communities struggling with poverty. It can unite the most diverse nation in history, binding people of different backgrounds through common cause. Service Year Alliance is asking nonprofits, higher education institutions, cities and states, companies and foundations, policymakers of both parties, and people of all ages to join the movement.


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